Privacy Policy

1. Introduction

Welcome to Seatcheck ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at seatcheck.io (the "Service").

This policy applies to all users of our Service and is governed by the laws of England and Wales. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: When you create an account, we collect your name, email address, and any other information you choose to provide.
• Payment Information: If you subscribe to our Pro plan, payment processing is handled by Stripe. We do not store your full credit card details on our servers.
• Usage Data: We collect information about your interactions with the Service, including flight searches, lookup history, and feature usage.

2.2 Automatically Collected Information

When you access our Service, we may automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on the Service
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalise and improve your experience

4. Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation, we process your personal data on the following legal bases:

• Contract: Processing necessary to perform our contract with you (providing the Service)
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Service and preventing fraud
• Consent: Where you have given consent for specific processing activities, such as marketing communications
• Legal Obligation: Processing necessary to comply with legal requirements

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, including payment processing (Stripe), email delivery (Resend), and hosting (Vercel)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated data at any time by contacting us at hello@seatcheck.io.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@seatcheck.io. We will respond to your request within one month.

9. Cookies

We use essential cookies to enable core functionality of our Service, such as maintaining your login session. We may also use analytics cookies to understand how visitors interact with our website.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Service.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK data protection law.

11. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@seatcheck.io

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.